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Support


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Contact Support

+64 9 2813662

support@adstream.co.nz

+64 9 2813662

support@adstream.co.nz

+64 9 2813662

support@adstream.co.nz

+64 9 2813662

support@adstream.co.nz


HOW TO

19-08-2008

Key number metadata

Key number metadata can be replicated for multiple asset despatches

19-08-2008

Adstreams BC Icons

Adstreams BC Icons provide a quick guide to the Broadcast Centres and the regions they cover

19-08-2008

Receive Email & SMS

Receive Email & SMS alerts at all stages of the Despatch process

19-08-2008

Review station selections

Review station selections prior to completing a booking

19-08-2008

Park a booking

Park a booking to access later or to transfer to another user

FAQ

Yes. Click on the Preferences button, then select the ‘Orders’ tab.

Simply tick the boxes for the types of notifications you would like to receive for all of Adstreams delivery services.

Press on the “Orders” button, than press the “Search” tab. Insert the range of date or the informations in the various fields to localise the order referred that you need the “Delivery Report”.

Press the order number to open the booking informations than press the “Progress” tab. Press now on “Generate Delivery Report” to obtain immediatly the requested report.

The great thing about our system is that it is extremely intuitive to use. Seven simple steps guide you through the entire ordering process, from entering metadata via selecting the desired TV stations the commercial should be delivered to, through to final confirmation.

Please contact our client Services Team on 020 7539 8400 if you’d like to find out more. One of our account managers will happily set you up with an account and give you a guided tour!

Click on the orders tab. Listed under the Current tab are your orders currently in progress.

Click on an order number to open up the booking. Then click on the ‘Progress’ tab to view what stage your booking is at.

We have offices in 19 countries, and we deliver material on a global scale. Most recently we have brought Latin America online, covering a huge territory and pioneering our delivery and workflow solutions in that region of the world.

Our presence in Europe has expanded considerably so far this year, with the Nordic, Italian, German, Austrian, Swiss and Hungarian markets each managed by their own local representatives.

Please contact our client Services Team on 020 7539 8400 if you’d like to find out how we can help you get your material to wherever you want it to go.

No, you don’t.

You will be able to track the progress of all your orders via your login, and you will also be able to generate your own delivery reports and set up preferences of how you’d like to be notified when an order completes – email and SMS are both possible, and you can also add additional recipients if you’d like to keep your team informed.

Please contact our client Services Team on 020 7539 8400 if you’d like to find out more. One of our account managers will happily set you up with an account and give you a guided tour!

Click on the Preferences button and select ‘change password’.

Type in the new password and retype it to confirm and click Save.

Adbanking your ads in adstream allows you to view the storyboard and clapper board of your TVC as well as watch the Quicktime file from your adstream account.

Yes. There is a Broadcast Customer Support team always available to help on 02 9467 7550 or 1300 423 787.

Key numbers are created by you. They can be a combination of letters and numbers up to 13 characters relating to your commercial. This is how stations distinguish your ad to place it on air at the correct timeslot you have book time for.

The great thing about Adstream is you can log in from any computer at anytime of the day or night. You need to have your password and PIN handy, you just go to the site and search the order or key number and you can take it off hold at the push of a button. Alternatively you can call our after hours support team 1300 4 237 873 and they can also take the order off hold if you cannot get online.