The required information can be found on the ‘about’ page on your nverge server. Minimal machine specifications for running nverge server:
Appple Mac Apple Mac OS X 10.4.1 – 10.5.4; Java 2 ver. 1.4.2, 1.5 and above; CPU – PowerPC G4 1.2 GHz / Intel Core Duo 1.6 GHz; RAM – 512 Megabytes; HDD space – about 40 Megabytes;
Browsers:
Internet Explorer 5.2; Safari 2.0 (v412); Mozilla 1.7; Firefox 1.5; Netscape 7.2; SeaMonkey;
Minimal machine specifications for running nverge desktop client
Apple Mac: Apple Mac OS X 10.4.1 – 10.5.4; Java 2 ver. 1.5 and above; CPU – PowerPC G3 600MHz / MHz / Intel Core Solo 1.6 GHz RAM – 256 Megabytes; HDD space – about 7 Megabytes;
For Intel-compatible PC: Microsoft Windows 2000/XP/2003; Java 2 ver. 1.4.2, 1.5 X; CPU – Pentium III 500 MHz; RAM – 256 Megabytes; HDD space – about 7 Megabytes. The supporter browsers are the same ones as recommended for the nverge server. In addition, you can see the full list of supporter browsers on the nverge ‘about’ page.
For Windows: Right-click on ‘My Computer’ and go to Manage > Services and applications > services and see the status of ‘DevZeroG nverge’ service.
For Mac OS X/Linux: 1) If the server is running under System Preferences there should be an nverge preference pane there with the ability to stop/start the server; 2) Open Terminal and type ps axwww grep java. The application is running if you have an answer on this command.
Please ensure that:
1) Your web browser and Java version meet the minimal requirements for running the nverge desktop client; 2) You have pressed ‘Yes’ on the Java Security warning, otherwise you will be unable to load the Java applet; 3) Java plug in is enabled in your Internet browser’s preferences; 4) There are no restrictions for loading Java applets on your machine; 5) The web port specified on the nverge server is open both on the nverge server’s firewall and on the firewall of your personal machine; 6) Check router/firewall configurations if it allows downloading data from exactly that server via exactly that web port. 7) If you see 400 Bad Request error message it means ‘incorrect request’ and is related to router/firewall or proxy configuration. 8) Your user does not experience issues with Webapplet. 9) Error message ‘there is no script engine for file extension “js” ’ means that JavaScript files are associated with some other application on your machine, maybe notepad. Please remove this association and try again. 10) If you see a red cross instead of java applet in the nverge interface ths means that you have not accepted the applet certificate and pressed ‘no’. Please restart your browser and select ‘yes’ when the applet loads again. Resolution: Please send java console logs to supportUA@adstream.com
Please ensure that:
1) the nverge server is set up on your machine 2) that the nverge default ports (web port is 7070 and data one is 2000/2443 (SSL)) are open both on the server’s firewall and on the firewall of your personal machine; 3) there are no otther applications running on your machine that are listening to ports used by nverge.
Do the following steps:
For Windows:
Start > cmd > telnetname of the nverge server In the black window that appears type something. The connection to the host is open if there is an answer.
For Mac OS:
Terminal > telnet name of the nverge server
Please ensure that: 1) Your web browser and Java version meet the minimal requirements for running nverge desktop client; 2) You have pressed “Yes” on the Java Security warning, otherwise you will be unable to load the java applet; 3) Java plug-in is enabled in your Internet brower’s preferences; 4) There are no restrictions for loading java applets on your machine; 5) nverge desktop client settings do not mismatch with the Server ones; 6) Verify that your user is still active on the server and has not been disabled / removed; 7) Please email supportUA@adstream.com with the exact error message you are getting. Please also attached the nverge desktop client logs from your machine.
For Windows:
C:\nverge\logs\root\txt
For Mac OS/Linux:
/usr/local/devzerog-nverge-3.5.7logs
Please verify that the java (JRE) version on your machine meets the minimal requirements of nverge.
There could also be two common error messages: 1) ‘the dynamic link library gdiplus.dll could not be found in the gdiplus.dll’ Gdiplus.dll is a library of graphics enhancements which is included with Windows XP but not with Win98, NT, or 2000. If this .dll file is not found on your computer download it as follows:
a) Click http://www.trainplayer.com/gdiplus.zip (vulnerable) or http://geopainting.com/download/gdiplus.zip to download gdiplus.dll (zipped);
b) Unzip the file into your Windows\System32 directory. After that you should follow these steps to register the Gdiplus.dll file on your computer:
a) Click Start > Run > cmd > Enter b) Type the following command: regsvr32 gdiplus.dll and press Enter. ‘java.io.FileNotFoundException: C:\Program Files\Dev Zero G\nverge\ready4print\Toon\Win32Toolkit.dll’
The process cannot access the file because it is being used by another process. It looks like you are launching an nverge desktop client on Windows Vista which is not currently supported.
1. Make sure the java version meets the minimal requirements for running the nverge desktop client. 2. nverge desktop client may have a re-designed icon, please search for it on your desktop. 3. sometimes desktop icons do not appear immediately on Mac OS X, sometimes you need to restart Finder to solve this issue. You can do this by holding the Option key, click and hold the Finder icon. When the contect menu shows, select Relaunch.
For Windows:
For Internet Explorer 6.0: Tool > Internet options > Advanced Java logs also can be found under Internet Explorer’s View menu > Java Console, then click Apply The java log messages can be simply copied and pasted into an email.
For Mozilla:
Java console can be enabled in Tools > Web development > Java console.
For Netscape Navigator:
Select Edit > Preferences > Advanced. Select the Enable Java check box then clcik OK.
For Mac OS X:
For Safari: Applications > Utilities > Java > Java plug-in settings 1.5 > Use Java console For Mozilla Firefox: Java console can be enabled in Tools > Web development > Java console.
For Internet Explorer: Applications > Utilities > Java > Java plug-in settings 1.5 > show java console
For Windows:
(e.g. C:\Program Files\DevZeroG\nverge\nverge2\test\logs)
Mac OS X:
Pres Ctrl and clieck on a desktop client icon > show package info > logs